Uptime target
HostAngle targets 99.9% monthly network and service availability for eligible hosting services unless a different commitment is stated in the order. Availability is measured using HostAngle’s monitoring and excludes listed exceptions.
Exceptions
Scheduled maintenance, emergency maintenance, customer actions, software inside the customer environment, attacks, upstream network or registry failures, force majeure, suspension for policy or payment issues, and services labelled beta or best-effort are excluded.
Service credits
Where a service-specific credit is offered, the customer must request it through support within seven days of the incident and include the affected service and timeframe. Credits are account credits, not cash refunds, and cannot exceed the eligible monthly service fee.
Support
Support response times are targets rather than guaranteed resolution times. Priority varies by service plan, incident severity and whether managed support is included.
Maintenance and communication
We aim to schedule planned maintenance to minimise disruption and provide notice when practical. Emergency work may be performed immediately to protect security or stability.
Questions
Contact support@hostangle.in for questions about this policy.
